Masada Private Hospital
Part of Ramsay Health Care

Your Stay at Masada Private Hospital

When you arrive

Please report to main reception. You will then be escorted to your room.

Inpatient Accomodation

Masada Private Hospital is an acute care facility with 76 beds including both private and shared accommodation. Every effort will be made to accommodate you in the room of your choice. If your preference is not available at the time of admission, your request will be recorded and allocated as soon as practical. All rooms are air conditioned and have an ensuite, colour television and direct dial telephones.

All local telephone calls are free of charge.

Masada Private Hospital is a non-smoking facility.

Front Office/Reception

The Front Office /Reception is open during the following hours:

Monday to Friday 8:00am to 8.00pm
Saturday & Sunday 9.00am to 8.00pm

Visiting Hours

Visiting hours at Masada Private Hospital are

General Ward between 2.00pm and 8.00pm

The Bayside Rehabilitation Centre
Rehabilitation visiting hours are between 4.00pm to 8.00pm

If this is not suitable please discuss other arrangement with the Nurse Unit Manager.

Car Parking

Visitors may use the car park on Level 1.

Staying with children in hospital

We encourage a parent(s) to spend as much time as possible with their child during the child’s hospitalisation. We also encourage parents, where possible, to assist with the washing, dressing, feeding and entertaining of their child as this helps minimise the trauma of being handled by strangers.

FOR YOUR COMFORT AND CONVENIENCE

Call Button

Should you require anything at anytime, please do not hesitate to call the nursing staff via the nurse call button located in the bedside handset. Our staff will endeavour to answer the call as quickly as possible.

Flowers And Mail

Flowers and mail are delivered directly to your room. If you have mail to post please contact the Ward Clerk and this will be arranged for you.

Meals

Our Catering Department prepares a variety of top quality, fresh meals. Menus will be provided each morning from which you may select meals according to your taste and dietary requirements. Consultations with dieticians can be made should you have any special dietary needs.

Bringing Food into the Hospital

No foods or beverages are to be brought into the Hospital for consumption by patients with the exception of fresh fruit, soft drinks, commercially packaged breakfast cereal and biscuits. Our well equipped catering department is able to provide for all diet and nutrition needs.

Pastoral Care/Chaplaincy Services

Masada Private Hospital is a non denominational hospital and cares for all patients irrespective of religion or nationality.

A Pastoral Care Worker is available on request to the Nurse Unit Manager to give specific spiritual input and to offer support and counselling to inpatients at Masada Private Hospital. This includes the lonely patients with few visitors, patients who express apprehension or fear, those whose illness or surgery may significantly change their way of life and patients with social and domestic concerns.

Ministers, Priests and Rabbis from local Churches/Synagogues can be requested to visit, please speak to the Nurse Unit Manager to arrange.

Newspapers

Copies of the local newspaper can be purchased from the Kiosk.

Smoking

Smoking is not permitted within the Hospital.

Telephones

You can make and receive free local calls from the telephone by your bed. Please note that STD calls are subject to peak rates, and not residential discounted rates. You will be charged for any long distance or mobile calls on discharge. Alternatively, public telephones are located in the Hospital for your convenience.

Interpreter Service

Masada Private Hospital offer interpreter services if required. Please ask your Nurse Unit Manager if you require these services.

Electrical Appliances

In the interest of your safety, we request that all electrical equipment such as hairdryers or electric shavers be checked by our Engineering Department prior to use.

Mobile Phones

Mobile phones have been known to affect sensitive electrical and medical equipment. Please do not use your mobile phone during your stay with us, and ensure that it is switched off. Please remind your visitors to ensure that they also switch off their phones when entering the hospital.

Noise Minimisation

One of the most disturbing factors to a sick person in hospital is noise. We appreciate your consideration by keeping the volume to a minimum when watching television or listening to the radio, and by ensuring your visitors keep noise to a minimum.

Identification of Staff

All staff wear name badges as a means of identification and internal security. The badges show the staff member’s name and position.

Patient Record

A patient record will be kept of your illness and treatment. This will be confidential and access being limited only to the healthcare professionals directly involved in your treatment. Your patient record will remain in the property of the hospital. You may review your patient record, however this needs to be requested in writing to the Privacy Officer.

Privacy

All hospitals in the Ramsay Health Care Group comply with the Commonwealth Privacy Act and all other state/territory legislative requirements in relation to the management of personal information. Our patients can feel safe in the knowledge that we safeguard their personal health information ensuring that confidentiality is respected and information is stored securely.

If you have any further enquiries in relation to our Privacy Policy or our health information management practices please ask for our privacy policy brochure or to speak with our Privacy Officer.

Quality Improvement

The hospital utilises sophisticated levels of quality measure and reviews to ensure all aspects of your care are of a high standard.

Queries about your care – helping us to care for you

If you have any concerns or queries about your care whilst you are a patient at Masada Private Hospital please bring them to our attention. The nurse in charge of your Ward will be able to answer questions and resolve problems related to your hospital care.

Patient Feedback

Patient feedback is appreciated, as it assists us to make ongoing improvements to our services and facilities. Please feel free to provide feedback either through the Patient Feedback Card in your room or by writing to the Director of Clinical Services.

Patient satisfaction surveys are conducted independently of the hospital by Press Ganey Associates. If you are surveyed, your inclusion in these surveys is voluntary. We would appreciate your assistance if you are asked to participate.

Please do not hesitate to contact the Director of Clinical Services or Nursing Unit Managers for any further assistance.

All the best for a speedy recovery.

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