Your Stay at Masada Private Hospital
When you arrive
Please report to main reception. You will then be escorted to your room.
Masada Private Hospital is an acute care facility with 76 beds including both private and shared accommodation. Every effort will be made to accommodate you in the room of your choice. If your preference is not available at the time of admission, your request will be recorded and allocated as soon as practical. All rooms are air conditioned and have an ensuite, colour television and direct dial telephones.
All local telephone calls are free of charge.
Masada Private Hospital is a non-smoking facility.
The Front Office /Reception is open during the following hours:
Monday to Friday 8:00am to 8.00pm
Saturday & Sunday 9.00am to 8.00pm
Visiting hours at Masada Private Hospital are
General Ward between 2.00pm and 8.00pm
The Bayside Rehabilitation Centre
Rehabilitation visiting hours are between 4.00pm to 8.00pm
If this is not suitable please discuss other arrangement with the Nurse Unit Manager.
Visitors may use the car park on Level 1.
Staying with children in hospital
We encourage a parent(s) to spend as much time as possible with their child during the child’s hospitalisation. We also encourage parents, where possible, to assist with the washing, dressing, feeding and entertaining of their child as this helps minimise the trauma of being handled by strangers.
FOR YOUR COMFORT AND CONVENIENCE
Should you require anything at anytime, please do not hesitate to call the nursing staff via the nurse call button located in the bedside handset. Our staff will endeavour to answer the call as quickly as possible.
Flowers And Mail
Flowers and mail are delivered directly to your room. If you have mail to post please contact the Ward Clerk and this will be arranged for you.
Our Catering Department prepares a variety of top quality, fresh meals. Menus will be provided each morning from which you may select meals according to your taste and dietary requirements. Consultations with dieticians can be made should you have any special dietary needs.
Bringing Food into the Hospital
No foods or beverages are to be brought into the Hospital for consumption by patients with the exception of fresh fruit, soft drinks, commercially packaged breakfast cereal and biscuits. Our well equipped catering department is able to provide for all diet and nutrition needs.
Pastoral Care/Chaplaincy Services
Masada Private Hospital is a non denominational hospital and cares for all patients irrespective of religion or nationality.
A Pastoral Care Worker is available on request to the Nurse Unit Manager to give specific spiritual input and to offer support and counselling to inpatients at Masada Private Hospital. This includes the lonely patients with few visitors, patients who express apprehension or fear, those whose illness or surgery may significantly change their way of life and patients with social and domestic concerns.
Ministers, Priests and Rabbis from local Churches/Synagogues can be requested to visit, please speak to the Nurse Unit Manager to arrange.
Copies of the local newspaper can be purchased from the Kiosk.
Smoking is not permitted within the Hospital.
You can make and receive free local calls from the telephone by your bed. Please note that STD calls are subject to peak rates, and not residential discounted rates. You will be charged for any long distance or mobile calls on discharge. Alternatively, public telephones are located in the Hospital for your convenience.
Masada Private Hospital offer interpreter services if required. Please ask your Nurse Unit Manager if you require these services.
In the interest of your safety, we request that all electrical equipment such as hairdryers or electric shavers be checked by our Engineering Department prior to use.
When you are admitted please ask our staff if mobiles can be used in your room. Mobiles may be used in all public areas including the coffee shop. Masada Private Hospital does not accept any responsibility for loss or damage to your mobile phone.
One of the most disturbing factors to a sick person in hospital is noise. We appreciate your consideration by keeping the volume to a minimum when watching television or listening to the radio, and by ensuring your visitors keep noise to a minimum.
Identification of Staff
All staff wear name badges as a means of identification and internal security. The badges show the staff member’s name and position.
A patient record will be kept of your illness and treatment. This will be confidential and access being limited only to the healthcare professionals directly involved in your treatment. Your patient record will remain in the property of the hospital. You may review your patient record, however this needs to be requested in writing to the Privacy Officer.
All hospitals in the Ramsay Health Care Group comply with the Commonwealth Privacy Act and all other state/territory legislative requirements in relation to the management of personal information. Our patients can feel safe in the knowledge that we safeguard their personal health information ensuring that confidentiality is respected and information is stored securely.
The hospital utilises sophisticated levels of quality measure and reviews to ensure all aspects of your care are of a high standard.
Queries about your care – helping us to care for you
If you have any concerns or queries about your care whilst you are a patient at Masada Private Hospital please bring them to our attention. The nurse in charge of your Ward will be able to answer questions and resolve problems related to your hospital care.
Patient feedback is appreciated, as it assists us to make ongoing improvements to our services and facilities. Please feel free to provide feedback either through the Patient Feedback Card in your room or by writing to the Director of Clinical Services.
Patient satisfaction surveys are conducted independently of the hospital by Press Ganey Associates. If you are surveyed, your inclusion in these surveys is voluntary. We would appreciate your assistance if you are asked to participate.
Please do not hesitate to contact the Director of Clinical Services or Nursing Unit Managers for any further assistance.
All the best for a speedy recovery.