Masada Private Hospital
Part of Ramsay Health Care

Frequently Asked Questions

You can contact your Health Fund directly and find out if you have any out of pocket costs for a stay at the Early Parenting Centre. Let them know that it is a medical stay with no item number. Some health funds may have exclusions, excesses or waiting periods. The cost of your stay is dependent on the level of cover you have with your health insurance provider. Alternatively the hospital will do a fund check for you once you have been given a tentative admission date (usually the week prior to admission).

Self-funding is available. Please contact our Bookings Coordinator to request a quote.

T: (03) 9038 1415

E: EPCBookings.msp@ramsayhealth.com.au

Yes, please note a boarder fee may be charged. Partner/Carer meals are not included but may be ordered at reception by 10am of that day.

We encourage your partner or carer to spend time in the Centre and to attend the Partners and Carers Group sessions as it will assist the family unit to work together to understand the strategies and management of your infant.

If you or any members of your family are currently suffering from symptoms of a cold, gastroenteritis or other illness we request that you do not come into the Centre and a new admission date will be organised.

At any time during your stay if you or your infant become physically unwell it is likely that you will be required to be discharged from the Centre and return when you are well and a bed is available.

The specialist nurses at the Early Parenting Centre will teach sleep and settling skills using techniques appropriate for infants and toddlers up to 2 years of age. Responsive settling is a gentle approach to interpreting your infant’s cries/grizzles and responding to these accordingly to support them in learning the art of drifting off to sleep independently. We work in partnership with you in finding the best way for you and your infant, based on what you are comfortable with, to achieve your goals. This process may vary in length of time, as all infants are unique and individual in their needs.

Your partner or other carers are strongly encouraged to spend time in the Centre in order for them to also understand strategies and management of your infant.

Early Parenting Centre visiting hours are between 4.00pm and 8.00pm; Partners/Carers may visit anytime.

Limited free parking is available onsite in our visitors carpark and street parking is available subject to Council time limits - please refer to the Masada Private Hospital Street Parking Map for guidance.

In the interest of other patients and visitors we discourage you from having a car parked onsite for the full duration of your stay.

Yes. Please inform the staff prior to your admission so that the kitchen can be aware of your specific dietary requirements on your arrival.

We encourage all families to go out for a regular walk, weather permitting.

If you have an appointment scheduled during your stay that you don’t want to cancel please discuss this with staff prior to admission.

Should you no longer require an admission to our Centre please contact the Bookings Coordinator as soon as possible so your place can be offered to another family.

Please DO NOT wait for our triage nurse to contact you on the day of your Pre-Admission Assessment phone interview to cancel or postpone your admission. A $250 cancellation fee will be charged if you cancel once your date of admission has been confirmed, if not for medical reasons.

In the event of you or your infant being unwell please notify the Centre via email as soon as possible so an alternative admission date can be made.

E: EPCBookings.msp@ramsayhealth.com.au

If you have any queries or concerns prior to your admission please feel free to contact our Bookings Coordinator via email.

E: EPCBookings.msp@ramsayhealth.com.au