Your Stay at Masada Private Hospital

When you arrive

Please report to main reception. You will then be escorted to your room.

Inpatient Accomodation

Masada Private Hospital is an acute care and rehabilitation facility with 105 beds including both private and shared accommodation. Every effort will be made to accommodate you in the room of your choice. If your preference is not available at the time of admission, your request will be recorded and allocated as soon as practical. All rooms are air conditioned with en suite, television and free WIFI.

All local telephone calls are free of charge.

Masada Private Hospital is a non-smoking facility.

Reception

Masada Reception is open daily during the following times:

Monday to Friday 8:00am to 8.00pm
Saturday & Sunday 9.00am to 8.00pm

Visiting Hours

Visiting hours at Masada Private Hospital are:

General Ward between 2.00pm and 8.00pm
The Bayside Rehabilitation Centre between 4.00pm to 8.00pm

*Visits outside of these hours can be facilitated on request with your Nurse Unit Manager.

Car Parking

Visitors may use the car park on Level 1. There is also ample unlimited street parking.

Staying with children in hospital

We encourage parents to spend as much time as possible with their child during their hospitalisation. We also encourage parents, where possible, to assist with the washing, dressing, feeding and entertaining.

FOR YOUR COMFORT AND CONVENIENCE

Call Button

Should you require anything at any time, please use your call button located on your bedside handset. Our staff will endeavour to answer the call as quickly as possible.

Flowers And Mail

Flowers and mail are delivered directly to your room. If you have mail to post, please contact the Ward Clerk.

Meals

Our Catering Department prepares fresh seasonal meals daily. Menus will be provided each morning from which you may select meals according to your taste and dietary requirements.

Bringing Food into the Hospital

No foods or beverages can to be brought into Masada for patient consumption. With the exception of fresh fruit, soft drinks and commercially packaged foods. Our well-equipped catering department is able to provide for all diet and nutrition needs.

Coffee Shop

Masada has an onsite coffee shop with barista made coffee, sandwiches, snacks and cold drinks. Our coffee shop is opened Monday to Friday 7am – 3pm. Where possible please pay via card.

Newspapers

Copies of the local newspaper are available upon request.

Smoking

Smoking is not permitted within the hospital.

Telephones

You can make and receive free local calls from the telephone by your bed. Please note that STD calls are subject to peak rates and not residential discounted rates. You will be charged for any long distance or mobile calls on discharge. Alternatively, public telephones are located in the Hospital for your convenience.

Interpreter Service

Masada Private Hospital offer interpreter services if required. Please ask your Nurse Unit Manager if you require these services.

Electrical Appliances

In the interest of your safety, we request that all electrical equipment such as hairdryers or electric shavers be checked by our Engineering Department prior to use.

Mobile Phones

When you are admitted please ask our staff if your mobile phone can be used in your room. Mobiles may be used in all public areas including the coffee shop. Masada Private Hospital does not accept any responsibility for loss or damage to your mobile phone.

Noise Minimisation

We appreciate your consideration by keeping the volume to a minimum when watching television or listening to the radio or with your visitors.

Patient Record

Your medical record is confidential with access limited only to the healthcare professionals directly involved in your treatment. Your patient record is the property of Masada Private. You can review your patient record, this needs to be requested in writing to the Privacy Officer.

Privacy

All hospitals in the Ramsay Health Care Group comply with the Commonwealth Privacy Act and all other state/territory legislative requirements in relation to the management of personal information. Our patients can feel safe in the knowledge that we safeguard their personal health information ensuring that confidentiality is respected and information is stored securely.

If you have any further enquiries in relation to our Privacy Policy or our health information management practices please ask for our privacy policy brochure or to speak with our Privacy Officer.

Quality Improvement

The hospital utilises sophisticated levels of quality measure and reviews to ensure all aspects of your care are of a high standard and in line with the ACHS National standards.

Queries about your care – helping us to care for you

If you have any concerns or queries about your care whilst you are a patient at Masada, please bring them to our attention by activating the “Ramsay Rule”. Information on the “Ramsay Rule” is displayed at your bedside. Your Nurse Unit Manager will be able to answer questions and resolve problems related to your hospital care.

Patient Feedback

Patient feedback is appreciated as it assists us to improve to our services and facilities. Please provide feedback through the electronic survey you will receive via email following discharge.

Patient satisfaction surveys are conducted independently of the hospital. If you are surveyed, your inclusion in these surveys is voluntary. We would appreciate your assistance if you are asked to participate.

Please do not hesitate to contact the Director of Clinical Services or your Nurse Unit Manager for any further assistance.

All the best for a speedy recovery.